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Disaster Textual content Line tried to monetize its customers. Can huge knowledge ever be moral?
Years after Nancy Lublin based Disaster Textual content Line in 2013, she approached the board with a possibility(opens in a brand new tab): What in the event that they transformed the nonprofit’s trove of consumer knowledge and insights into an empathy-based company coaching program? The enterprise technique might leverage Disaster Textual content Line’s spectacular knowledge […]
Disaster Textual content Line ends controversial relationship with for-profit AI firm
Disaster Textual content Line has ended its controversial relationship with Loris.ai(opens in a brand new tab), a for-profit sister firm that guarantees to assist firms “deal with their arduous buyer conversations with empathy.(opens in a brand new tab)” The choice adopted outrage over a Politico story that detailed how Loris leveraged Disaster Textual content Line […]